Frequently Asked Questions

Placing an order

How do I place an order on your website?

Simply navigate or search for the item(s) you would like, add them to your cart, enter delivery information, make a payment, and your order will be delivered soon!

How can I check the status of my order?

Orders placed before the specified same day delivery time will be delivered in a 5-hour window immediately following the specified time. All orders placed after the same day delivery window will be shipped during the next delivery window on the following business day.

Can I change or cancel my order after it's been placed?

Orders can be cancelled up until they are sent out for delivery at 3pm Mon- Fri or 12pm on Saturdays.

Will I get a confirmation email after placing an order?

An email with a receipt will be sent after your purchase.

Can I reorder a previous purchase without signing in?

You can reorder items you have ordered previously, but without an account, you will be unable to save your purchase history.

Shipping & delivery

Do you ship to all provinces and territories in Canada?

We currently only do deliveries in Regina.

How long does shipping usually take?

If orders are placed before 3pm Mon-Fri or before 12pm Saturday, orders will be delivered the same day. All orders after the specified time will be delivered the following business day.
*In the case of extreme weather, delivery times may be impacted.

Are there free shipping options?

Yes! All orders over $25 pre-tax receive free shipping. Anything purchases under $25 will have a $5 delivery fee.

What courier service do you use for deliveries?

We personally deliver your food to your door.

Can I choose in-store pickup instead of delivery?

Sorry, we do not have a physical store location.

Payment

What forms of payment do you accept?

We accept all credit cards, Visa, Mastercard, Amex.

Do you accept Visa Debit or prepaid cards?

If Stripe permits.

Can I split payment across multiple cards?

If Stripe permits.

Do you charge my card right away or when the order ships?

Card is charged right away.

Return & refunds

What is your return policy for online purchases?

All sales are final.

Can I return an item to a physical store?

No, we do not have a physical store location.

How do I return a damaged or incorrect item?

Products that are damaged will not be delivered/dropped off. If the order received is incorrect, you can e-mail info@quickpaws.ca, with your order number and we will rectify the order.

Do you refund shipping fees?

Sorry, there are no refunds to delivery fees.

How long does it take to get my refund?

If a refund is applicable, it will be issued in 5-10 business days.